WHERE ARE THE GARMENTS PRODUCED?
Our garments are proudly made and designed in Australia.
Sourcing premium quality fabrics locally and from around the world, our garments are made in Australia to the highest standard. Each item is made with the upmost care and attention, producing items that will become part of your life for many years to come.
Our Limited Edition Collection is an ongoing collection, replenished with new items that are released once and never replicated.
Our fabrics are chosen from around the world and produced in a very limited amount for our exclusive customers. The fabric mills will not reproduce these fabric again.
For those who love a unique item that won’t be sported by the masses, our Limited Edition Collection is the ideal choice.
We highly recommend you buy it, if you love it. Chances are the next time you visit, it will no longer be available. These items sell out extremely quickly.
I MISSED OUT ON A LIMITED EDITION ITEM. WILL YOU GET THEM BACK IN?
Because each item is “limited” we will not be able to produce it again. However, we are constantly sourcing fabrics and producing new items to replenish this collection.
We recommend you visit the DIANA KOTB site regularly and sign-up to receive updates on their release.
WHAT COUNTRIES DOES DIANA KOTB SHIP TO?
We ship to most countries worldwide. Please contact customer service if you’d like to know if we ship to you.
WHAT PAYMENT METHODS CAN I USE?
We accept payment via the secure PayPal system. When you place your order, your debit or credit card is charged for the full amount due via PayPal. You don’t need a PayPal account to make a payment. PayPal accepts all major credit cards.
WHAT IF AN ITEM IS OUT OF STOCK?
If you are interested in an item which is currently out of stock in your desired size, we may be able to source this product. Please contact customer service for assistance.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
If you are able to select a colour and size, your item is available. Please note that until you finalise your purchase, another customer can purchase your item as we do not reserve stock that is held in your shopping bag.
I AM NOT SURE WHAT SIZE I AM?
If you are not sure what size you are, we suggest you visit our Sizing & Fit Guide for instructions on how to measure yourself.
As all fabrics are different and may alter the size and fit of each garment, we suggest you read our “Size and Fit” section for each item. This is beside each item on the right hand-side.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will be emailed your tracking information and instructions on how to track your order. If you are unable to access this email or did not receive it, please contact customer service who will be able to provide you with this information.
WHAT SHOULD I DO IF SOMETHING IS WRONG WITH MY ORDER?
If you received the wrong item, or something is missing from your order, please contact us immediately at firstname.lastname@example.org and we will assist you as a matter of urgency.
If you believe you have received a faulty item, or you have found that your order is not suitable, please read our Returns Policy and follow the procedures.
HOW DO I CLEAN MY GARMENT?
We have taken great care to provide our customers with as many instructions as possible.
If you are concerned about any item, please contact customer service and we will gladly assist you with your enquiry.
HOW CAN I CONTACT YOU?
We welcome feedback and enquiries. Please go to Contact Us and fill in the enquiry form. We will endeavour to get back to you within 24 business hours.