All Domestic orders within Australia will be sent via Australia Post with a flat rate of $10.00 AUD.
All International orders are sent via Australia Post with a flat rate of $45.00 AUD.
All international delivery time frames are estimated. Delays in the parcel may be subject to import and/or custom clearance procedures. This is an independent process and cannot be influenced by DIANA KOTB. We cannot be held accountable for these delays.
Please note, any customs taxes and duties will be at the customer’s expense.
Once your order has been placed, it can take up to 24 hours to be processed. Once processed, it will be shipped the following business day. Delivery can take between 3-7 days depending on the location. Please note no orders will be processed on Saturday or Sunday.
All orders will be delivered to your door and require a signature upon delivery. If no-one is present at the time of delivery, your parcel will be taken to your local post office for collection. Australia Post will provide you with a card, notifying you of their attempted delivery and instructions for collection.
Australia Post deliver from Monday to Friday, 9am to 5pm. Excludes all public holidays.
Once your order has been despatched, you will be notified via email with your unique tracking number and information on how to track your order. Please allow 24-48 hours for your tracking information to become available.